Return Policy

RETURNS, EXCHANGES

Voyeur By Vex accepts exchanges ONLY on items purchased from the online store up to two weeks after the order was received, a restocking fee may apply. The customer is responsible for the return shipping costs.

We make every item in our Chicago studio and guarantee all products we manufacture and sell at our online store to be free from defects.

Plating and oxidation are finishes that may fade over time.We will be happy to re-finish items at the customer’s expense.

Show your latex some love!  With proper care, you can love your Voyeur by Vex products for a long time. Below are some simple tips that will help you treat your latex right.

 

  • Try to store your latex in a cool, dark place.  Too much sunlight may cause discoloration.
  • If you need assistance getting into your latex use water-based lubricants ONLY.  Oil based lubricants will ruin the material.
  • Avoid extreme heat.
  • Despite its strong look, latex is a delicate material.  Do not put sharp objects to your latex.
  • The glossy look of your latex will fade over time, but don't fret!  A rubber polish will bring your latex back to looking brand new.  Check out some of our recommended polishes inside our online shop.